Refund & Cancellation Policy

1. Milestone-Based Delivery Framework

HYKTEC provides bespoke custom software engineering, mobile development, and AI integration services. Because engineering time and custom architectural design are consumed as work progresses, our projects are structured around explicit milestone deliverables rather than speculative retainers.

2. Project Milestones & Sign-Off Gates

Each custom development engagement follows clear phases:

3. Cancellation & Pro-Rata Refunds

Either party may terminate an active service agreement upon written notice (e.g. via official email). In such event:

• Work on unstarted future milestones will be cancelled and unearned advance payments for those specific future milestones will be refunded within 14 business days.
• Any work completed up to the date of cancellation within an active milestone will be billed pro-rata based on actual hours and deliverable state.
• All completed work and source artifacts corresponding to paid work will be transferred to the client.

4. Post-Launch Warranty Period

All custom software delivered by HYKTEC includes a standard 30-day bug warranty commencing on final deployment. During this window, any defects that deviate from the agreed technical specifications will be remedied at no additional charge.